Technical & Account Issues
Having trouble with your account? Experiencing a technical issue? Check here for answers and help!
- I can't unlock the other cosmetic appearance for my Ancient item
- I can't log in to my account! - Three Tips for a Faster Account Recovery Request
- How do I delete my account?
- How do I reset my progress?
- I made a purchase but have not received it, what can I do?
- Stuck at 13% Server Data
- I accidentally melted an item!
- I accidentally crafted an item!
- How do I save, restore, or transfer my progress?
- Can I transfer or trade my purchases to another account?
- Bit Heroes won't load or download on my device.
- I can't play because the game is spamming a "You do not have any more of this item" message
- I'm being disconnected from Guild vs Guild
- Steam window is too small
- Why can’t I watch ads? (Ads not working, no ads available, and other issues).
- Offerwall Troubleshooting: I completed an offer, where are my free gems?
- How to Buy & Access Bit Heroes NFTs