Update: As of June 26th 2025, we have released an update that we believe fixes becoming stuck during the game's loading sequence. This article will remain up since it still provides troubleshooting tips that may address other similar issues.
Sometimes after major updates, games need perform a long initial loading sequence of the new data they’ve downloaded. Players in Bit Heroes Quest sometimes get stuck at loading 13% of the server data after an update to the game. This is because the game is performing one of these initial loading sequences, and is moving much slower than it normally would.
Fortunately, players experiencing this issue have reported success leaving their device to load this data for upwards of two hours. The game then loads at its usual speeds again for all future logins.
Here is some advice to improve your initial loading times:
- Perform this initial load on the best network environment possible. Use a trusted home wi-fi network or wired network connection if you are using a PC.
- If you usually use a VPN, we recommend that you disable it to load this data faster as well. You should be able to re-enable it for future logins.
- As always, we recommend closing all other software on your device when playing Bit Heroes Quest. The demand a mobile MMORPG puts on a device’s network can be intense at times and an unstable connection may result in unexpected game behavior.
We apologize for any frustrations caused by the issue. Please know that this is not our ideal player experience and we are committed to fixing this loading issue in the near future.