❓ What do world chat moderators do?
Chat moderators (often referred to as ‘mods’) are meant to keep the community clean, constructive, and welcoming. Mods know the World Chat Terms of Service (ToS) well and take action when someone has broken the rules. Actions include, but are not limited, to providing conduct warnings, issuing temporary silences, Discord mutes/kicks/bans, requesting name or guild name/tag changes, and requesting permanent silences.
Our world chat mods enforce the rules in in-game world chat and on the Official Bit Heroes Discord Server, which we consider to be an extension of world chat.
Moderators are selected based on community reputation, current moderator recommendations, our scheduling needs, and the answers they provide in the Moderator Application Form. While many of the mods are long-time veterans, mods are not required to provide gameplay help in chats (though many do, anyway).
We expect our mods to be mature and fair; even when issuing a warning or mute, even if a player is rude.
❓ How do I apply to become a moderator?
Click here to fill out the application form.
❓ What are the requirements to be a moderator?
- At least one character at level 50+
- Playing Bit Heroes for at least 3 months
- Age 18+
- Account is free of major offenses such as week-long mutes and harassment reports
- Fluency in the language being moderated
- Ability to communicate on an intermediate level with English speaking mods and devs
❓ How often are new moderators added to the game?
New moderators are added to the game as needed. Usually, it is every few months. When new mods are needed, we review all previous applications. Unless your information has changed, you do not need to fill out the form more than once.
❓ How are the new moderators selected?
We review an applicant's history in the community (world chat, Discord, forums, support) to gauge communication skills and see how they interact with others. Current moderators may be asked to provide insight or feedback. With this in mind, it is a good idea to be active in chat before you apply, so that other players can get to know you.
The development team reserves the right to add or remove moderators as needed with or without warning or reason.
❓ What are the day-to-day responsibilities?
When playing Bit Heroes, mods watch world chat when they have time. When someone breaks a rule, the mod will warn that player by typing it in chat. If the bad behavior continues, a moderator will issue a temporary mute.
When active in the official Discord server, mods will watch channels when they have time and take action if someone breaks a rule.
It is required that all mods join the official Discord server for communicating with devs and with each other. Some of our world chat mods choose to help maintain the Discord server as well, but this is optional, especially if moderators are not fully comfortable using the Discord platform. Maintaining Discord includes relaying suggestions into the #dev-suggestions channel, deleting chat that was posted in the wrong channel, changing nicknames, verifying players, and more.
❓ Do moderators have to answer game questions and provide help to newbies?
No, it is not required. But, if you want to, go for it!
❓ Do moderators have to be online at specific times or moderate specific chat rooms?
Mods are online whenever they normally play and want to be active in world chat. We try to pick moderators that are active at different times for the best coverage.
For the most part, mods can pick which chat room they moderate. However, a mod must be fluent in that room's language. If there is more than 1 mod present in a room, one may be asked to relocate to a room that needs coverage.
❓ How often would I need to interact with the other mods?
We don’t assign any tasks that force mods to work together. However, mods need to talk to one another on occasion. For example: to get context about a player mute, to report an accidental mute, to ask questions, to discuss needs for more mods, or to propose changes to how we moderate the community.
❓ Who do I contact with additional questions?
Feel free to private message a Community Manager on Discord.