You can reset your current hero and start fresh with a brand new one by using the Reset Hero button in the Delete Information section of the Settings menu. You can also open a request with support to ask for a reset.
You will need to confirm ownership of the account and that you'd like to reset. Be prepared to answer the following questions for your reset request to be accepted:
- Full hero name and hero tag of the hero you are trying to disable.
- Device model that your account was most recently installed on.
- List of five rarest familiars, the creatures that join you in dungeons, you have on the account you wish to reset.
Please know that requesting to reset your hero is final and the hero will not be able to be recovered once the reset is processed.